After open enrollment ends, it’s important to keep in mind a few differences between your group health plan of years’ past and your new ICHRA plan through Trovia. We’ve highlighted a few key differentiators between Trovia and other health insurance plans so you’re fully prepared for the nuances in your coverage. If at any time you have a question about Trovia, please contact our customer service team at 1-877-4-TROVIA.
Key difference #1:
Trovia enrolled employees are assigned an agent
At Trovia, we believe in the power of personalization. You’ve chosen individual health insurance coverage, so we’re providing you with the individualized support you deserve. Unlike a traditional group plan, each employee typically has an assigned agent. This agent can help answer any questions you might be having, help troubleshoot any issues you might encounter during the onboarding process and provide expert support on your plan during the entirety of your enrollment. The agent’s contact information will be on the policy mailed to you by the insurance provider. Keep this document in a safe place for future reference. If an agent is not assigned, you will always have access to the Trovia Support Team.
Key difference #2:
Your health insurance documents are in one easily-accessible place
Say “goodbye” to rifling through pages of documents or a multitude of pesky logins and passwords. While your carrier will mail your member ID card and insurance coverage policy directly to your home, if you have follow-up questions about your health coverage, there’s no need to stress. All other documents regarding your new health coverage are located within the Trovia portal under the “Documents” and “My Benefits” tabs. You can access plan documents, coverage information, and review details of your new health insurance plan in our one-stop platform. Choosing a new individual health insurance plan can be confusing, so we’re here to make things as simple as possible after you’ve enrolled.
Key difference #3:
Automatic pre-tax premium payments
With other ICHRA-solution providers, after you purchase your coverage, there’s a premium payment reimbursement process that takes place. In contrast, with Trovia’s ICHRA-solution, the payment towards the employees’ premium is automatically deducted from your paycheck (pre-tax). The employees’ premium and the employer’s contribution are paid directly to the insurance carrier through Trovia, a seamless feature unlike any other health coverage alternative. No receipts to collect, no forms to complete, and no reimbursement submissions required or waiting for reimbursement payments. (Yes, it’s that easy!)
Key difference #4:
If you leave your job, your coverage can follow
A flexible attribute of the ICHRA plan is that you can continue your individual health coverage should you leave your current job. While your employer’s contributions will end, your coverage will not. This feature allows you to stay insured and you can take your current plan with you if and when you leave the company. An important note to keep in mind: you must contact your carrier upon leaving your employer to notify them of the change and to switch your billing address. You are also responsible for making the premium payments. Additionally, if you’d like to forego the health coverage, you must also contact the carrier to let them know directly.
Key difference #5:
Coverage changes aren’t automatically applied
You have enrolled in individual health coverage with this ICHRA group plan. Thus, if there are any personal or dependent changes that would impact your coverage, after open enrollment, you must contact the carrier directly. This important requirement includes qualifying life events (think: marriage, having a child, moving, etc.). Keep in mind this rule of thumb: if it’s a life event that warrants a greeting card (birthdays excluded), you should contact your health insurance carrier by calling the number on the back of your member ID card. Finally, you must update your personal profile in Trovia. Accurate information is needed in order to make any necessary premium adjustments.
Key difference #6:
Beyond health insurance plans: HSAs through Trovia
If you’ve selected an HSA-qualified health plan through Trovia and are contributing to the HSA, there are a few things to note that might be a bit different. The first: if your employer has an existing relationship with an HSA vendor who isn’t integrated with Trovia, please reach out to your HR administration for questions and instructions.
Another important piece to keep in mind: Control of an HSA is retained by the employee and never expires. With an HSA through Trovia, you as the employee determine how much you want to contribute (and know how much your employer is contributing, if applicable). Those contributions are automatically deducted from the payroll, pre-tax, and are transferred as funds to your HSA account.
You will receive a BenefitWallet (Trovia’s HSA vendor) debit card to pay for qualified medical expenses with the allotted funds. (You can also pay out of pocket and reimburse yourself later with your HSA funds.) For more information directly related to your BenefitWallet Visa debit card, go to https://mybenefitwallet.com/.
